Book a Service
Printer or photocopier not working as it should? Book a technician and we'll help get things moving.
Help when you need it
Support
When a printer or photocopier slows your day down, AATEC is here to help — with printer and photocopier support for Fraser Coast businesses covering faults and repairs, setup and installation, scanning and network questions, consumables, and general office technology support.
How can we help?
Choose the support pathway that fits.
Order Consumables
Toner and other consumables for your office devices — tell us what you need and we'll arrange it.
Request a Quote
Considering new or replacement equipment, or a managed print arrangement? Ask us for a quote.
Downloads
Useful printer and photocopier software, drivers and support resources for your office equipment.
Manuals
User manuals and documentation for the office equipment we support, easy to find when you need them.
How to Videos
Watch helpful printer and photocopier how-to videos and support guides on the AATEC YouTube channel.
Before you contact us
A few details help us help you faster.
Having the information below ready when you get in touch makes it easier for us to understand the issue and point you in the right direction.
- The brand and model of your device
- The serial number, if you can locate it
- Any error code or message shown on the display
- A short description of the issue and when it started
- Your site details and the best contact person
Common support topics
The things we help with most often.
Printing issues
Jobs stuck in the queue, devices offline, or printing from computers and mobile devices not working as expected.
Scanning & networking
Scan-to-email or scan-to-folder setup, connection questions, and getting devices talking to your network.
Paper jams & error messages
Clearing jams and working through the error codes and messages your device is showing.
Print quality
Faded prints, streaks, spots or colour that doesn't look right — we help find the cause.
Toner & consumables
Replacing toner and other consumables, and keeping supplies organised before they run out.
Setup & installations
New devices being installed, moved or reconfigured, and connecting them to your existing setup.
Service & maintenance
Ongoing servicing to keep business printers and photocopiers running reliably day to day.
Downloads
Printer Driver Downloads
Need a driver for your printer or photocopier? Select your exact model and operating system on the manufacturer's website, then download the driver that matches your setup. These links take you to the manufacturers' own support pages.
Konica Minolta
— opens the Konica Minolta website in a new tabKyocera
— opens the Kyocera website in a new tabBrother
— opens the Brother website in a new tabEpson
— opens the Epson website in a new tabPlease note: these buttons open external manufacturer websites in a new tab. Drivers are supplied by the manufacturers, not by AATEC — if you're unsure which driver you need, contact us and we'll point you in the right direction.
Manuals
Printer & Copier User Manuals
Looking for a user guide for your printer or photocopier? Search or select your exact model on the manufacturer's website to find the correct manual for your device. These links take you to the manufacturers' own support pages.
Konica Minolta
— opens the Konica Minolta website in a new tabKyocera
— opens the Kyocera website in a new tabBrother
— opens the Brother website in a new tabEpson
— opens the Epson website in a new tabPlease note: these buttons open external manufacturer websites in a new tab. Manuals are supplied by the manufacturers, not by AATEC — on their support pages, search or select your exact model to access its user guide. If you're unsure, contact us and we'll point you in the right direction.